Terms of cancellation


  • Terms
  • PROCEDURE TO REQUEST REFUND
  • SITUATIONS WHERE CANCELLATION WILL BE DENIED
  • SITUATIONS IN WHICH THE REFUND WILL BE DENIED

This policy applies to your purchase of any software from WT Software. It is essential that you read these terms carefully before purchasing a subscription, as they include important information about your rights as well as the restrictions and inclusions involved in your purchase. By placing an order, you agree that your purchase is subject to this policy.

CONDITIONS FOR REFUND In order for the refund policy to apply, you must contact us within 7 (seven) days from the date of purchase of the software license. If you fail to notify us of any issues within the first 7 days from the date of purchase of your subscription, the refund policy will not apply.

MULTIPLE ACQUISITIONS Refund will not be available for additional purchases or more than one subscription at a time. Your money will be refunded only once. If you buy another subscription to the software in the future, any refund requests will be denied.

SITUATIONS IN WHICH REFUND WILL BE DENIED Events that we have no control do not qualify for refunds. These include the following situations:

Caso o cliente se recuse a atualizar para a versão mais recente do software, quando assim for lançada. Na eventualidade de o dispositivo monitorado ter sua memória apagada ou restaurada às configurações pelo usuário, e não tenha mais acesso ao dispositivo para reinstalar o software. Caso o sistema operacional do dispositivo a ser monitorado não se enquadrem nos requisitos de compatibilidade para a operação do software informados no site, ou caso o usuário voluntariamente troque para um sistema operacional não compatível com o software. O dispositivo a ser monitorado perde sua conexão à internet por qualquer motivo ( interrupção do serviço, problemas relacionados com deslocamento de área, etc.). Caso o cliente se recuse a seguir as orientações de instalação e solução de problemas fornecidas pela nossa equipe de suporte técnico. Caso dados ANTERIORES à instalação do aplicativo não sejam carregados. Caso não tenha acesso ao dispositivo para ativar/configurar/atualizar o software.

To request a refund, please send an email to our billing department ventas@wtsoftware.com.br, we do not accept refund requests through Online Chat. We usually respond with a decision within 1 to 3 business days.
After activating the software, that is, the user has already activated and after having requested requested the cancellation.
If the client does not heed the term of the license sent in the site, which is NOT automatic after the purchase. Remember that the deadline is informed in the ticket. And the card operator has until 48 hours after the purchase to approve the payment, the license will be sent within our service hours AFTER the approved purchase.
vendas@wtsoftware.com.br or +55 11 5686-8188